If you are unhappy with your purchase for any reason, please contact us within five business days of receiving your order to let us know. Items must be unused and undamaged in order to receive a full refund. Depending on the reason for the return, return shipping costs may not be covered by Flutterby Fox.

If you are unhappy with your purchase, please contact us within three business days of receiving your order. We can discuss a refund or exchange depending on the circumstances.

Please contact us within three business days of receiving your order if your items were damaged in the mail. Please be prepared to provide photos of the damage. We can then discuss refunds or replacement orders.